Contact Us
Questions, corrections, feedback, ideas, we want them all. If you're a florist and your shop's details are wrong (or you'd like your listing removed), pick "a listing" below, or use the Claim this listing button on your shop's page for the fastest route.
Shoppers: if a listing turned out not to be a real local shop, tell us which one and what happened, and we will check it and pull the listing if you are right. To change or remove a review you wrote, include the shop and the name you reviewed under. Press and partnership questions are welcome here too; we usually reply within two business days.
Prefer to talk? Call (941) 921-4595, weekdays, and leave a message any other time.
Pick the right route first
Everything sent through the form above reaches a person, and every message gets read. Some things, though, are faster done another way, and a message that starts in the right place gets a one-line answer instead of a redirection. This is where each kind of message goes.
- A listing correction (wrong hours, phone, address, categories, delivery towns): if the shop is yours, fix it yourself in the portal; the change is live faster than any email. If it is not your shop, use the form and name the shop and the field.
- A listing removal: the owner of a shop can ask for the listing to come down and it will. A shop that has closed can be reported by anyone.
- Claiming a shop: start at the signup page, not the form. Write to us only if the claim stalls.
- A review you wrote: use the form, from the email address you gave with the review, and say whether you want it edited or removed.
- A review about your shop: reply to it publicly from the portal, once. Write to us only if you believe it breaks the guidelines, and name the rule.
- A shop that turned out not to be local: use the form and say so in the first line. This is the message we most want to receive.
- Press: the form, with your outlet and deadline.
- Partnership: the form, with one paragraph on what you have in mind and what you would want from us.
- A bug on the site: the form, with the page address, what you did, what happened, and the device and browser you were using.
What to include so we can act in one reply
Most messages that take three exchanges to resolve could have taken one. The missing piece is almost always the same: which shop, exactly. Names repeat across a directory of about 13,500 shops, and the same name can turn up in several states. Give the shop name, the town and the state, or paste the address of the listing page. After that, the specifics depend on the message.
- For a correction: the field that is wrong and the correct value. "The phone is wrong" needs a second email; "the phone should be the one on our website" does not.
- For a closed shop: how you know. A sign on the door, a disconnected number, a note on the shop's own website.
- For a review you wrote: the shop, roughly when you posted it, and what you want changed. Send it from the email you gave when you wrote it, because that is how we confirm it is you.
- For a review of your shop that you think breaks the rules: which review, which guideline, and why. "It is unfair" is not a guideline.
- For a suspected order-gatherer: the listing, the number you called, the website if there was one, and what happened on the call.
- For a bug: the page, the steps, and a screenshot if you have one.
Leave out anything we did not ask for. We do not need your order confirmation number, your card details or the recipient's address, and we would rather not hold them. The privacy policy explains what we keep and for how long.
What we will and will not do
We will correct a listing's facts once we have checked them against the shop's own website or a public record. We will add a real shop that is missing and retire one that has closed. We will remove a listing at its owner's request, and remove any listing that turns out to be an order-gatherer, a relay website or anything else that is not a walk-in florist. We will edit or remove a review at the request of the person who wrote it, after confirming with their email. We will remove a review that breaks the guidelines, whoever asks and whoever it is about. We will help a florist who is stuck claiming a listing, and explain any charge on a Premium subscription. And we will answer a straight question about how the site works, including the uncomfortable ones.
We cannot refund an order, because we never took it. RateAFlorist does not sell flowers, does not process payments and is not a party to any sale; when you order from a shop on this site, you order from the shop, by phone or on its own website, and the shop is who to call about the money. If the shop holds the Verified Local Florist checkmark it has promised to make problems right, and a shop that will not is a shop we want to hear about, but the refund itself still comes from the florist.
We will not remove an honest negative review because a florist asks, however politely, and however many times. A rating is the plain average of published reviews and no shop can pay to change it. We will not write a review, edit a customer's words at a shop's request, or tell a florist who wrote a review beyond what the review itself shows. We will not recommend one shop over another, place an order on your behalf, or pass your details to a florist. We will not add a business that is not a real shop, whatever it calls itself, and we will not change a listing's facts on the word of someone who does not own it.
Reporting a suspected order-gatherer
An order-gatherer is a call center or website that presents itself as a local florist, takes your order and a fee, and relays what is left to a real shop of its own choosing. The directory excludes them by design and removes them when one slips through, and a report from someone who has just been caught by one is the fastest way we find them. The signs, if you are unsure of what you called: the person on the line could not say what flowers they had in the cooler, the price was a round national figure with a separate service fee, the website showed no street address or one that turned out to be a mailbox, and the shop that finally delivered was not the one whose name you dialed. Any two of those together is enough to write.
Send the listing, the number you called, the website if there was one, and a sentence on what happened. After that, this is what happens. We look at the listing's address and its website with fresh eyes and compare them against what you told us. If the address is a storefront and the website describes a shop at that address, we write back to say so and, if there was still a bad experience, point you to the review form on the listing. If the address is a mail drop or the site is a national template, the listing comes down, on this site and on its sister directory, and we look for other listings run by the same operator. We do not tell the listing who reported it. The local florist versus online guide explains how to spot the next one before you dial.
About a review you wrote
Your review is yours. If you want it edited, because the shop later made things right or because you wrote it at midnight and regret the tone, or you want it removed altogether, write from the email address you gave when you posted it and say which. We confirm with that address and then make the change; we cannot act on a request from a different address, because that is exactly how a shop would get a review taken down by pretending to be the customer. If a review you submitted has not appeared, it is either still waiting for a moderator or it was declined under one of the guidelines. If you think the decline was wrong, write and say why, and we will look at it again with your explanation in front of us.
About a review of your shop
If the review is honest and unfavorable, the tool you have is the public reply, once per review, from the portal. Use it to acknowledge, explain briefly what you did, and invite the customer to call. That reply is read by every future shopper and does more for a listing than the review's removal would. If the review describes an order you never received, is written by a competitor or someone with no order at all, names a private individual, or contains threats or abuse, it breaks the guidelines and should come down. Tell us which review and which rule. We check what we can, sometimes by asking the reviewer for details of the order, and remove the review if you are right. A review that is merely wrong about your prices or your parking is not a rules breach; answer it publicly. The For Florists page has more on how to write that reply.
Portal help for florists
The portal is where a claimed listing gets managed: hours, phone, address, categories, delivery towns, the photo and website link on a Premium listing, public replies to reviews, and the subscription itself. Most portal questions are answered on the For Florists page and in the FAQ, and a claim starts at the signup page. Write to us when a claim has not been approved and you have not heard why, when you cannot sign in, when a change you made in the portal is not showing on the public listing, or when a charge on your Premium subscription looks wrong. Include the shop name, the email on the account and a description of what you see, and if it is a sign-in problem, say whether you have tried resetting the password. We do not ask for your password and will never need it.
Response times
Most messages get a reply within a couple of business days. Reports of a suspected order-gatherer and listings sending people to a closed or wrong address go to the front of the line, because they are quick to check and they matter. Claim questions and review requests usually fall in the same couple of days. Press and partnership enquiries can take a little longer if they need a conversation rather than an answer. If you have not heard back in a week, write again from the same address; a second message rarely goes astray, and the first one may have landed in a spam folder on one end or the other.
Reaching us by phone
The number on this page is answered on weekdays. At any other time leave a message with your name, the shop and town you are writing about, and a number or email to reach you, and we will get back to you. Phone is the right route for something time-sensitive, a listing sending customers to a shop that has closed with a holiday weekend coming, for instance. It is the wrong route for placing an order: we cannot do that, and the florist whose listing you are looking at can, on the number printed on the listing. It is also the wrong route for a review request, which we need in writing from the reviewer's own email. Anything covered by the privacy policy or the terms is answered there at greater length than a voicemail allows.